At CommuteAds you pay only for verified impressions, so in most cases you are never charged for ads that did not play. This policy explains when money is returned and how.
1. Unused campaign balance
If you prepay for a campaign and it ends, is cancelled or is paused before the full budget is spent, the unspent amount is yours. You can keep it as account credit for future campaigns or request a refund to your original payment method.
2. Cancelling a campaign
- Before it goes live: full refund of the amount paid.
- After it goes live: you pay only for impressions already delivered. The rest is refunded or kept as credit.
- Paused campaigns: no charges while paused.
3. Rejected creatives
If we cannot approve your creative and you choose not to submit a new one, we refund the full campaign amount.
4. Delivery problems on our side
If a technical fault on our side caused your ad to run incorrectly, for example the wrong creative or wrong targeting, tell us within 15 days of the campaign ending. After checking, we will credit or refund the affected impressions.
5. When refunds do not apply
- Impressions that were verified and delivered as booked
- Campaigns removed because the ad broke our Terms of Service content rules; impressions delivered before removal are charged
- Dissatisfaction with campaign results such as leads or sales, since we charge for verified views, not outcomes
6. How to request a refund
Email connect@commuteads.com with your registered email, campaign ID and reason. We aim to reply within 2 business days.
7. Refund timeline
Approved refunds are processed within 7 business days to your original payment method. Your bank may take a further 5–7 business days to show the amount. GST on refunded amounts is adjusted through a credit note.
8. Contact
CommuteAds Private Limited, Hyderabad, Telangana, India · connect@commuteads.com